Front Line Customer Operations Engineer Manager (Cloudera)
- Ensure that your dedicated critical customer’s issues are handled with highest technical troubleshooting and customer service tone
- Triage, diagnose and escalate customer inquiries during their engineering and operations efforts
- Coordinate, communicate, lead cross-functional efforts around escalations and engineering needs for your customer
- Investigate product related issues trends that may arise
- Study and understand critical system components and large cluster operations
- Differentiate between issues that arise in operations, user code, third party libraries or product
- Manage the day to day interactions with your customer and your team
- Lead and staff a critical team including personal growth initiatives
- Coordinate enhancement and feature requests with product management and Cloudera engineering
- 2+ years of Support Management or Sustaining Engineering Management
- 4+ years of Unix environment experience (Red Hat Linux) including shell scripting
- 2+ years software development experience in C++ or Java and Python
- Network monitoring and application instrumentation experience
- System performance debugging and kernel forensics experience
- Strong troubleshooting and performance tuning skills (TCP/IP, DNS, File system, Load balancing, etc)
- Knowledge of file system, kernel and database internals – latency, throughput, reliability, availability, consistency, security, etc.
- Strong knowledge of RDBMS concepts and SQL
- Provisioning and operating a large-scale compute/storage systems
- Excellent communication skills
Cloudera is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Job posted 9/23/2015