Senior Support Engineer (SAP)

Your Role:
• Act as development support for internal and external clients
• Resolve technical issues through research, reproduction, debugging
• Set up systems and scenarios and enable development to provide fixes
• Responsible for handling customer escalations
• Develop knowledge base content
•Provide feedback to and work hand-in-hand with development to continuously improve supportability features and the documentation

Basic Qualifications:

  • Master’s or Bachelor’s degree in a technical field, ideally CS Degree
    • You have  good knowledge of data base architectures and ideally Hadoop
    • Proficient in Linux system administration
    • Fluent in at least 2 of these languages: Java, C++, Python, Ruby, Bash Scripting, SQL
    • You are comfortable working in a collaborative team environment and have a strong customer service mindset.

Preferred Qualifications:

  • You have experience with Performance analysis and optimization
    • Knowledge of the Networking and Object Oriented Design skills
    • Experience in system architecture, distributed systems, cloud infrastructure, and large-scale engineering challenges
    • You are familiar with debugging and analyzing complex problems

 
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Job posted 2/9/2016